Shopping With Us
We hope that you enjoy shopping with us.
If at any point while browsing our website, placing an order or awaiting delivery of an order, you would like some advice then please call our North Wales furniture shop and talk to one of our members of staff on 01492 545013. We are open Monday—Saturday, 9.30—5pm and are happy to help with any enquiries you may have. If you would like to contact us outside of opening hours, please email us.
Our standard shipping charges are listed below. If you have any special requests, please don’t hesitate to get in contact with us to discuss your needs.
|UK Mainland||Light Items, e.g. Accessories, Bean Bags: £6
Standard Items: £11
Stools & Chairs: £29
Fragile Items eg. Mirror, Large Tables: £39
Heavy Item e.g. Sofa: £75
Heavy Items on Clearance, e.g. Ex-Display Sofas, Tables: £99
|Scottish Highlands||Approx. £45 surcharge, please contact us for exact pricing|
|UK Islands & Ireland||Contact us|
If you are not available to accept a delivery, it can be stored for you for up to 2 weeks without charge. After this time, you will be liable to pay £12 per week per item to cover storage costs. To avoid this situation please notify us when you order if you are likely to be away on holiday around the estimated delivery time so that we can do our best to arrange the delivery time with our suppliers.
Care For Your Furniture
We take care of the furniture and lighting that you order, and use trusted delivery companies to ensure that your furniture is cared for all the way to your door.
Bulbs and standard items are shipped on a next day service via Delivery Solutions, who use the APC network .
The next day service that we use guarantees delivery to your address by 4pm, Monday till Friday.
We are able to arrange delivery outside of this time frame, however there will be an additional charge.
If the furniture or lighting that you order is held in stock at our North Wales showroom then it will be despatched that day (If we receive the order before 1pm)
If you order a standard sized custom made item of furniture for eg. Leather Dining Chairs, then once your furniture arrives at our showroom from the manufacturers, we will check the order for any damage then despatch them on a next day service (We will always call/e-mail you to let you know we are going to despatch your order)
Out of Hours Delivery Service
Charges for out of hours delivery of Standard & Light items:
Saturday Delivery – £15 surcharge
By 9pm – £15 surcharge
If you would like to pay for an out hours delivery service, please request it over the phone or within the customer’s notes on an online order.
Heavy and Fragile items of Furniture
For the heavy and fragile items of furniture that we sell we use a White Glove delivery service, provided by Home & Retail, to ensure that you receive the best possible level of service.
- Your furniture carefully delivered by professional furniture carriers
- Your furniture will be carried to the room of your choosing (access dependant)
- Your furniture will be unwrapped and professionally assembled
- All of the packaging shall be removed from your house
Returns & Refunds
Made to Order items (eg. Sofas or Armchairs in your chosen fabric, or custom dining chairs) are tailor made to your taste and so we are unable to accept returns unless the item is damaged. If the item is damaged we will do everything possible to rectify the problem.
Stock items purchased online can be returned if unwanted within 7 days of receipt in exchange for a full refund of the amount paid. If goods are bought in store and are not faulty, we may take them back for exchange or a credit note at the discretion of the Store management. This does not apply to items which are made to order.
If goods are genuinely faulty, Julia Jones Ltd will ensure that this is rectified either through repair, replacement or refund. This does not include faults of a cosmetic nature arising from normal wear and tear. This does not affect your statutory rights and is in accordance with the Sale of Goods Act 1979.
We reserve the right not to accept any order request if we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; one or more of the goods ordered was incorrectly described or priced on the website; or the payment transaction is not authorised. If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the order as soon as possible and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.