About Us

About Us

Julia Jones, established in 1970 by its namesake founder, has evolved into a family enterprise presently managed by a dynamic brother-and-sister duo, Robert and Zeta Jones. This extensive lineage and the sturdy family principles serve as the foundation for our firm's unwavering commitment to delivering exceptional furniture shopping experiences.

Our niche in the market, specialising in the retail of distinguished furniture brands such as Fama, Nardi & Emu, stands as evidence of our devotion to upholding standards of quality, artistry, and sustainability. These values run deep within our corporate culture, handed down through generations.

Fama, Nardi & Emu have earned their outstanding reputations by virtue of their exceptional quality and meticulous craftsmanship, values that resonate harmoniously with Julia Jones core principles. These brands are celebrated for their ability to produce furniture that marries captivating aesthetics with enduring durability, reinforcing our belief that investing in high-quality furniture elevates both the comfort and style of one's home.

Furthermore, our collaboration with these brands accentuates our shared dedication to sustainability. Fama employs eco-friendly materials and processes, minimising its environmental footprint, while Nardi specialises in recyclable outdoor furniture, contributing to a greener planet.

By focusing on these brands, Julia Jones provides customers with a thoughtfully curated range of furniture that caters to their specific needs and values. Both Robert and Zeta Jones, extends expert advice, ensuring a seamless shopping experience.

In essence, our longstanding family-run enterprise, now steered by Robert and Zeta Jones, remains deeply committed to quality, sustainability, and customer satisfaction. We empower our customers to create homes that are not only aesthetically pleasing but also environmentally responsible, designed to withstand the test of time.

Showroom visits by appointment only

7 days a week at a time to suit you

Contact us to book your private showroom viewing

Our decision to operate on an appointment-only basis at our specialist furniture showroom is rooted in our commitment to delivering an outstanding and personalized customer experience.

First and foremost, it enables us to allocate dedicated time and attention to every customer. By scheduling appointments in advance, Robert & Zeta can fully grasp the unique needs and preferences of each visitor. This customised approach empowers us to guide customers through our extensive selection of specialized furniture, offering expert advice and recommendations that align with their individual tastes and requirements.

An appointment-only system also helps maintain a calm and unhurried atmosphere within our showroom. Unlike traditional walk-in stores, where crowds and noise can become overwhelming, our appointment system provides a peaceful and focused environment. Customers can explore our furniture collections at their own pace, ask questions, and make informed decisions without disruptions.

Furthermore, it aids us in managing inventory and upholding the quality of our showroom. By knowing when customers will be visiting, we can ensure that all furniture pieces are in immaculate condition and readily available for viewing, contributing to a superior shopping experience.

In essence, our appointment-only policy underscores our commitment to delivering exceptional service, individualized attention, and a tranquil shopping environment. It allows us to cater to the unique needs of each customer while maintaining the highest quality standards in our showroom, ultimately resulting in a more satisfying and memorable furniture shopping experience.

Free easy parking | Disabled access | Pet friendly | Free drinks | Friendly & relaxed

Returns & Cancellations

At Julia Jones, we want you to be confident when ordering your furniture from us. Different cancellation and return conditions may apply depending on the product you purchase, whether your order is made to your chosen specification and whether you are purchasing as a private customer or for a business.

Nothing in this policy affects your statutory rights if goods are faulty, damaged, not as described or otherwise do not conform to your contract.

Nardi Outdoor Furniture – Domestic Customers

Nardi furniture is generally supplied from stock and therefore normal UK distance-selling cancellation rights apply to domestic customers purchasing online or by telephone.

Cancelling Your Order

You have 14 days from the day after receiving your goods to tell us that you wish to cancel your order.

Once you have notified us, the goods must be returned to us within a further 14 days.

Please contact us before returning any furniture so that we can provide the appropriate return details.

Condition of Returned Furniture

You may inspect your furniture as you would reasonably be able to do when purchasing from a showroom.

Please take particular care before assembling furniture.

We strongly recommend that you do not assemble any item if you are considering returning it.

Assembly, installation, outdoor use or other handling beyond what is reasonably necessary to inspect the furniture may reduce its value.

If returned furniture has been assembled, used, marked, damaged or handled beyond what is reasonably necessary to inspect it, we reserve the right to make an appropriate deduction from your refund to reflect any reduction in its value.

For example, once a table has been assembled it may no longer be possible for us to sell it as a new, unused product. Any deduction would reflect the actual reduction in value of the returned furniture.

Where possible, please retain all original packaging until you are satisfied that you wish to keep your furniture.

Returning Your Furniture

The cost of returning unwanted Nardi furniture is the customer's responsibility.

You may arrange the return yourself, or Julia Jones can arrange collection on your behalf.

If you would like us to arrange collection, we will advise you of the collection cost before making the arrangements. Once agreed, this amount can be deducted from your refund.

As furniture is large and can require specialist transport, return collection costs may be significant.

Original Delivery Charges

If you paid for our standard delivery service, the standard delivery charge will be included in your refund where required by your statutory cancellation rights.

If you selected a more expensive delivery service, we are only required to refund an amount equivalent to our standard delivery charge.

If your original order qualified for free delivery, there is no original delivery charge to refund.

The cost of returning the furniture remains your responsibility.

Fama Sofas, Armchairs & Sofa Beds

Fama furniture is manufactured following your order and can be highly configurable, with choices including model, size, configuration, fabric or leather, colour, arms, feet, mechanisms, mattresses and other options.

Because of the number of choices available, we take particular care to make sure your specification is correct.

After receiving your order, Rob or Zeta will contact you to check your requirements. We will then confirm the specification in writing before submitting the order to Fama for manufacture.

Please check this confirmation extremely carefully and tell us immediately if anything is incorrect.

Where an order is genuinely made to your individual specifications or clearly personalised, statutory change-of-mind cancellation rights may not apply.

For other Fama orders placed online or at a distance, your statutory cancellation rights will apply where required by UK law.

Once manufacture has commenced, please contact us immediately if you wish to make a change or cancel your order. We will explain the position applicable to your particular order before any further action is taken.

This does not affect your statutory rights where furniture is faulty, damaged or not as described.

EMU Outdoor Furniture

Much of our EMU furniture is ordered following the customer's selection of product, size, finish and colour.

After receiving your order, we may contact you to confirm your selected specification before submitting the order to EMU.

Where an EMU product is genuinely manufactured or customised to your individual specification or is clearly personalised, statutory change-of-mind cancellation rights may not apply.

Where the statutory cancellation right does apply, we will honour it in accordance with UK consumer law.

Please therefore check your product, dimensions, colour and specification carefully before confirming your order.

This does not affect your statutory rights where furniture is faulty, damaged or not as described.

Business & Commercial Orders

Different conditions apply when furniture is purchased for business or commercial purposes.

This includes, for example, purchases by restaurants, cafés, bars, hotels, offices, holiday parks, hospitality businesses, designers, contractors and other commercial organisations.

Business-to-business purchases do not have the same statutory 14-day change-of-mind cancellation rights as consumer purchases.

Unless otherwise agreed by Julia Jones in writing before the order is placed, correctly supplied goods purchased for business or commercial use cannot be returned simply because they are subsequently unwanted, unsuitable for the customer's premises or existing furniture, or because the customer has changed their mind.

It is the business customer's responsibility to check dimensions, suitability, quantities, colours and specifications before ordering.

If you require advice regarding compatibility with existing furniture or a particular commercial application, please contact us before placing your order and provide us with the relevant information and dimensions.

This does not affect any legal rights a business customer may have in relation to goods that are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract.

Damaged, Faulty or Incorrect Furniture

If your furniture arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible.

Please retain the furniture and all packaging and, where possible, send us photographs showing the issue.

Do not return damaged or faulty furniture without contacting us first. We will advise you on the appropriate next steps and arrange collection where required.

How to Request a Return

Please contact Julia Jones before returning any furniture and provide:

• Your name

• Order number

• Product you wish to return

• Reason for the return

• Whether the furniture has been unpacked or assembled

We will then explain the appropriate return procedure.

Need Some Advice Before Ordering?

Furniture can be a significant purchase, so if you're unsure about dimensions, colours, specifications or suitability, please ask us before ordering.

Rob & Zeta
Julia Jones

Our family business since 1970.