With protection from both stains and accidental damage, the 5 Year Care Plan from Staingard gives you peace of mind that your furniture will be kept in great condition in the face of everyday mishaps.
Having invested in your new furniture it is only natural that you will want to keep it looking like new for as long as possible. This is why we are so excited to be offering all our customers a 5 Year Care Plan from Staingard. Whether you buy a fabulous fabric sofa or a luxurious leather chair, you can rest assured that by purchasing this Care Plan you are covered when an accident spoils the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.
Benefits of furniture protection:
- 5 years peace of mind
- Original value replacements
- National network of professional technicians
- No excess charges
- One call for advice and service
How does the care plan work?
Simply follow the care instructions provided at the time you purchased your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call our dedicated claims and advice line and we will ensure that the problem is taken care of.
The Care Plan begins on the date your furniture is delivered and subject to the Terms and Conditions will continue for 5 years. Any Structural Defects will only be covered if they occur after the first 12 months.
What am I covered for?
Essentially this Care Plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture. Following the delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.
- Shoe Polish
- Human & animal bodily fluids
- Dyes & dye transfer from newspaper print or clothing, including Denim
- All food stuff & drink
- Pet damage (limited to 3 claims per period of insurance)
(Staining and accidental damage must result from a sudden and accidental event. This policy does not provide cover for an accumulation or build up over a period of time. Staining and Accidental Damage is to fabric components only.)
- Commercial use
- Deliberate damage
- Abuse or neglect
- Removal of odours
- Wear and tear
- Natural characteristics of leather
- Fading of fabric and materials
- Accumulated multiple stains
How do I make a claim?
All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring. A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to effect a satisfactory repair or stain removal we will replace the damaged item at no cost to you.
Taking care of your furniture
We have care kits available for both fabric and leather uphostery that have been specially formulated and produced by Staingard. They are easy to use and effective, and available to purchase for £30 or come free with a Care Plan covering 4 seats or more.
How do I purchase the care plan?
Simply ask your sales consultant to add the Care Plan to your order in the showroom, or contact us after ordering online to discuss your options.